What we collect
Phone, name, location needed to fulfill jobs, service-related chat content, and device push tokens.
Publisher and app data controller: AlamiTech
Last updated: October 2026
Phone, name, location needed to fulfill jobs, service-related chat content, and device push tokens.
Matching technicians, running jobs, payments, support, security, and fraud prevention.
Minimum necessary with the assigned technician and infrastructure providers. We do not sell your data.
You may request updates or deletion via support, subject to legal limits.
This policy covers FIXIT for customers and Fixit Partner for technicians. Contact us about your data through in-app support or the account-deletion request form on this website.
We collect photos you choose to upload for your profile, a job or support, and the address and coordinates needed for the service. We may collect a partner’s location when they go online or track an active job. We collect professions, coverage areas and identity/licensing documents submitted for eligibility checks. We request permissions when needed and do not request access to contacts.
We store service and support messages and reviews. If you allow notifications, we use your device push token. We store payment amounts, methods, commissions and balances. When a card provider is enabled, it holds sensitive card details; FIXIT stores provider references and abbreviated card information, not full card numbers or CVV.
We use hosting, storage, map providers and Expo, Apple and Google notification services as applicable. They may process data needed for their services. Data sent to the server uses HTTPS and access is restricted by account and job permissions. Your address and identity documents are not published in a public partner profile.
Delete a customer or partner account from My account in the app, or request deletion from the website without installing the app. Deleting one account preserves your other account if present. We revoke sessions and push tokens and remove public profile information and written reviews associated with the deleted identity. When deleting the last account, we remove login information and saved card references. Service, payment, dispute, verification and security records may be retained when needed to settle obligations or meet legal requirements. Support reviews retained records and attachments as part of a deletion request.
Abuse, threats, fraud and inappropriate content are prohibited. Report or block contacts in a conversation or partner profile. Support reviews reports and can remove content or restrict accounts. Partner work photos require approval before publication.